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Support for AutoRep HQ members
Active members receive installation, membership activation, profile setup, dealership compatibility, Facebook form-change, and workflow support through the private AutoRep HQ community on Whop.
Report a dealership compatibility issue
- Keep the public vehicle-detail page open.
- Open AutoRep HQ Listing Assistant and select Report a dealership compatibility issue.
- Choose the closest category, add a short note without private information, and submit.
- Copy the report identifier from the confirmation and include it in your Whop support post.
The safe report includes the public page address, extension version, import method, detected media counts, and whether a price or VIN was found. It excludes your membership identifier and sales profile.
Include with a support request
- Extension version and report identifier, when available
- One public vehicle-detail URL
- Browser and operating system
- The exact button or step that failed
- A screenshot with customer, private dealership, and personal data removed
Never send passwords or private keys. Support will not ask for your Facebook password, Facebook cookies, dealership employee credentials, Whop API key, OpenAI API key, or customer records.
Before reporting
- Confirm you are on a single public vehicle-detail page, not an inventory search page.
- Refresh the dealership page, then create the draft once.
- Review the detected source, photo count, price, VIN, and video count in the extension.
- For a Facebook issue, keep the vehicle creation form open and click Fill visible form fields again after any page step changes.
Response priorities
Security or privacy issues and widespread activation failures receive the highest priority. A single unsupported dealership platform or Facebook field is investigated next, followed by copy, template, onboarding, and feature requests.